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1. What is THE STOCHASTICS MANUFACTURER?THE STOCHASTICS MANUFACTURER is an online store specializing in unique, 3D-printed decorative objects, including our flagship Lucky Cube, stylish vases, and high-quality spinning tops.
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2. What materials do you use for your products?We primarily use PLA (a biodegradable and eco-friendly plastic) for our vases and decorative items and ABS (a durable, non-biodegradable engineering plastic) for our spinning tops.
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3. Are your products handmade?Yes! Our products are 3D-printed and then carefully hand-finished and hand painted, ensuring each piece is unique and high-quality.
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4. Do you take custom orders?At this time, we do not offer custom designs. However, we are always exploring new products, so stay tuned for updates!
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5. How do I place an order?Simply browse our store, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation via email once your purchase is complete.
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6. What payment methods do you accept?We accept major credit/debit cards and secure online payment methods through our trusted payment processors.
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7. Where do you ship?We currently ship across Canada and select international locations. Shipping rates and estimated delivery times will be calculated at checkout.
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8. How long does shipping take?Shipping times vary depending on your location. Typically: Canada: 5–10 business days USA: 7–14 business days International: 10–21 business days
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9. Can I return or exchange my order?Yes! We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please review our Return & Refund Policy for full details.
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10. What if my item arrives damaged?If your item arrives damaged or defective, please contact us at [your-email@example.com] with photos of the issue, and we will arrange a replacement or refund.
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11. How do I care for my 3D-printed products?PLA items: Keep away from excessive heat and moisture. Wipe clean with a soft, damp cloth. ABS items: Durable and impact-resistant but best cleaned with mild soap and water.
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12. How can I contact you?You can reach us via email at [your-email@example.com]. We are happy to assist you!
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