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  • 1. What is THE STOCHASTICS MANUFACTURER?
    THE STOCHASTICS MANUFACTURER is an online store specializing in unique, 3D-printed decorative objects, including our flagship Lucky Cube, stylish vases, and high-quality spinning tops.
  • 2. What materials do you use for your products?
    We primarily use PLA (a biodegradable and eco-friendly plastic) for our vases and decorative items and ABS (a durable, non-biodegradable engineering plastic) for our spinning tops.
  • 3. Are your products handmade?
    Yes! Our products are 3D-printed and then carefully hand-finished and hand painted, ensuring each piece is unique and high-quality.
  • 4. Do you take custom orders?
    At this time, we do not offer custom designs. However, we are always exploring new products, so stay tuned for updates!
  • 5. How do I place an order?
    Simply browse our store, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation via email once your purchase is complete.
  • 6. What payment methods do you accept?
    We accept major credit/debit cards and secure online payment methods through our trusted payment processors.
  • 7. Where do you ship?
    We currently ship across Canada and select international locations. Shipping rates and estimated delivery times will be calculated at checkout.
  • 8. How long does shipping take?
    Shipping times vary depending on your location. Typically: Canada: 5–10 business days USA: 7–14 business days International: 10–21 business days
  • 9. Can I return or exchange my order?
    Yes! We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please review our Return & Refund Policy for full details.
  • 10. What if my item arrives damaged?
    If your item arrives damaged or defective, please contact us at [your-email@example.com] with photos of the issue, and we will arrange a replacement or refund.
  • 11. How do I care for my 3D-printed products?
    PLA items: Keep away from excessive heat and moisture. Wipe clean with a soft, damp cloth. ABS items: Durable and impact-resistant but best cleaned with mild soap and water.
  • 12. How can I contact you?
    You can reach us via email at [your-email@example.com]. We are happy to assist you!
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